Frequently Asked Questions (FAQ) — Techdeals Oman

Ordering & Products

Are all products on Techdeals Oman genuine and original?

Yes, 100% of the products sold on Techdeals Oman are genuine, brand-new, and sourced directly from official distribution channels and authorized brand partners.

Do products come with a warranty?

Most items carry a standard official manufacturer warranty ranging from 1 to 3 years, as specified on individual product description pages.

What if an item is marked as "On Request"?

Items marked "On Request" are special-order or custom-configuration products. Please reach out to our sales team directly for availability, lead times, and special quotes.

Shipping & Delivery

How long does delivery take within Oman?

Orders are dispatched on the same or next working day. Delivery across Oman typically takes between 1 and 2 working days from dispatch.

What are the delivery charges?

We offer free shipping on all orders above OMR 30 within Oman. For orders below OMR 30, a standard delivery fee of OMR 2 applies. Out-of-service areas or international destinations may incur additional shipping costs.

Returns & Cancellations

What is your return policy?

Unopened and unused products in their original sealed packaging with the invoice and warranty card can be returned or exchanged within 7 days of delivery. Software, cartridges, toners, and "On Request" items are non-returnable.

Is there a fee for order cancellations?

Orders paid via Tabby (or other Buy-Now-Pay-Later payment plans) that are subsequently cancelled by the customer incur a 2% cancellation processing fee.

Payment Options

What payment methods do you accept?

We accept major credit/debit cards, online bank transfers, and flexible installment plans through provider platforms where applicable at checkout.